BPO ServicesOptimize Your Business Processes
We're shaking up the call center companies scene by providing all of the BPO outsourcing services you need at a fraction of the cost.
We Are Inbound and Outbound Call Center Specialists
You asked. We delivered.
We maintain the front and back office staffing you need, plus inbound and outbound call center calls in a variety of industries with service oriented and English‑proficient agents.
With our nearshore BPO outsourcing services, you will get:
- Cost-effective solutions with up to 60% savings
- 24/7 customer support across all time zones
- Scalable operations that grow with your business
- Advanced technology and infrastructure
- Dedicated account management
- Regular performance reporting and insights
Voice & Non-Voice BPO Services
Access a full suite of affordable call center services. Get that extra mile of performance you need, and increase business efficiency.
Voice Services
Professional call center solutions with native English proficiency for superior customer interactions.
Inbound Call Center
Handle customer inquiries, orders, support requests with trained professionals
Outbound Call Center
Sales, telemarketing, surveys, and lead generation campaigns
Customer Support
24/7 customer service, complaint resolution, and relationship management
Sales & Telemarketing
Professional sales teams for appointment setting and revenue generation
Technical Support
Tier 1-3 technical assistance for software and hardware issues
Appointment Setting
Professional scheduling and calendar management services
Rentals, Sales & Customer Support
Leaders in outsourcing companies built for every industry. We provide customized solutions that allow our clients to achieve differentiation in their market.
Rentals
Temporary staffing solutions for seasonal peaks and special projects
- Flexible contract terms
- Quick deployment
- Cost-effective solutions
- Scalable team sizes
Sales
Dedicated sales teams for lead generation and revenue growth
- Lead qualification
- Appointment setting
- Sales conversion
- CRM management
Customer Support
Comprehensive customer service solutions for enhanced satisfaction
- Multi-channel support
- Quality monitoring
- Performance metrics
- Customer feedback
Industries We Serve
Customized call center outsourcing solutions for diverse industries with specialized domain expertise
Healthcare
Medical billing, patient support, appointment scheduling
E-commerce
Order processing, customer support, returns management
Finance & Banking
Customer service, loan processing, fraud monitoring
Travel & Hospitality
Reservation management, customer support, booking assistance
Technology
Technical support, software troubleshooting, customer onboarding
Retail
Customer service, inventory support, order management
Transform Your Business Operations
When you partner with InfoGrowth BPO, we'll streamline your business processes with cutting‑edge technology.
Cost Reduction
Save up to 60% on operational costs compared to in-house teams
Scalability
Easily scale operations up or down based on business needs
24/7 Availability
Round-the-clock support across different time zones
Quality Assurance
99% customer satisfaction rate with rigorous quality checks
Our 6-Step BPO Process
A structured approach to ensure seamless implementation and exceptional results
Requirement Analysis
We analyze your business needs and define clear objectives
Solution Design
Custom BPO solution tailored to your specific requirements
Team Setup
Deployment of trained professionals matching your needs
Implementation
Integration with your systems and processes
Quality Monitoring
Continuous performance tracking and improvement
Reporting
Regular performance reports and insights
Frequently Asked Questions
Common questions about our BPO services and processes
We offer comprehensive BPO services including inbound/outbound call center services, customer support, technical support, back-office processing, data entry, email support, live chat support, and specialized services for various industries including healthcare, e-commerce, and finance.
We serve multiple industries including Healthcare, E-commerce, Retail, Finance & Banking, Technology, Travel & Hospitality, Insurance, Telecommunications, and Education with specialized solutions for each sector.
We can deploy a dedicated team within 2-3 weeks. For urgent requirements, we can provide immediate support through our shared services model within 48-72 hours.
We implement a 7-layer quality assurance process including agent training, call monitoring, performance metrics tracking, customer satisfaction surveys, regular audits, and continuous improvement programs to ensure exceptional service quality.
Yes, we provide round-the-clock support services with dedicated teams for different time zones. Our operations centers in India and UAE ensure 24/7 coverage for global clients.